2014: el año de la experiencia del cliente

experiencia del cliente

I would hope that every year is the year of customer experience for each of our companies, don't you? I know that's not the title was eluding to. In the past I've said that customer service is now a core to every company's social strategy. Because of the natural tendency of consumers to share and research information online about the products they use, companies they work with and the brands they love or are frustrated by, every company's social media strategy can be severely damaged or improved by the echos of customer experience across the Internet.

A medida que las plataformas sociales crecen y se expanden en 2014, también lo hace la cantidad que los clientes dicen y comparten en las redes sociales. Sin lugar a dudas, 2014 es el año de la experiencia del cliente y todo esto se complementa con las redes sociales. En esta infografía, discutiremos por qué ahora es el momento de utilizar la inteligencia social para perfeccionar la experiencia del cliente y cómo puede actuar.

Conversions are tied directly to the emotional choice that a consumer or business makes once they trust they're making a good purchasing decision. Since customer service is the number 1 factor of trust, it's a no-brainer that you must have a great customer experience in order to reach, find and attract customers online.

CustomerXperience_info

¿Qué piensas?

Este sitio usa Akismet para reducir el correo no deseado. Descubra cómo se procesan los datos de sus comentarios.