That's a pretty common theme in our company when it comes to how our customers are utilizing our software. There are things that software developers forget about our customers because there are many layers of insulation between the folks that utilizado el código y la gente que escribir el código.
Los desarrolladores de software y sus asociados son tipos inteligentes. La escritura de software es un desafío y requiere increíbles capacidades cognitivas, lógicas y de resolución de problemas. La mayoría de los desarrolladores talentosos que conozco también son creativos y tienden a vivir y respirar código. De nuevo… chicos inteligentes.
Here's what is sometimes forgotten when you're working with a bunch of smart guys: your clients have smart guys, too. In fact, chances are that the talent in their court matches the talent in yours. If you have 5,000 clients – you'll find 5,000 times the talent in your clients than in your own court. Odds are, they are going to collectively identify all of your vulnerabilities, workarounds, thresholds, downtime, bugs, mistakes, bad documentation, etc. There's no escaping it.
“They're doing what?!” – the surprise at the end of this question should be stricken.
Clients are going to find amazing things to do with your product that you never expected. Never expected. As an integration and automation guy, I always break out in a smile when I hear about a client doing something with our software that we never expected. I've developed solutions before with ungodly code and third party applications. Why? Because it worked.
That's the name of the game… get it to work. Our clients have a business process that they're utilizing our software to support. There are an infinite array of business processes; as a result, there are an infinite amount of solutions used to support those processes. That's a great thing. Your company has a choice when these things happen:
- Indique que no están respaldados y dé la vuelta a lo que sus clientes necesitan para tener éxito.
- Abra sus oídos y ojos, y utilice los comentarios de sus clientes para impulsar su producto en nuevas direcciones.
If you choose #1, that's okay. Your competition will select #2. You won't have to worry about that client anymore.